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RealTime Management Series
Imagine the business potential if every one of your
customers interacted with a committed, engaged
employee
Our RealTime Management Series™ gives managers and
front-line supervisors the skills and strategies they need
to lead today’s multi-generational workforce in
fast-paced retail, hospitality, financial, technology, and
service-oriented environments.
Employee engagement --> positive interactions
--> customer loyalty and profits
Customer loyalty is critical to profitability. Our research
shows that the most critical factor affecting customer
loyalty is the quality of their interactions with company
representatives. In fact, there is a near one-to-one
correlation between customer loyalty and factors indicative
of employee satisfaction, such as engagement and retention.
Participants will learn to:
- Develop communication skills and strategies that
promote employee development and loyalty over time
- Address common situations, from coaching performance
problems to teaching job skills
- Utilize tools that promote on-the-job application of
the concepts learned
Audience
Managers, assistant managers, and first-time supervisors in
retail, hospitality, manufacturing, technology, and other
fast-paced, service-oriented industries.
Learning methodologies
Facilitated classroom session.
Program length/facilitators
The number of half-day modules chosen for each participant
group determines the length and number sessions, which can
be spaced over time.
For best results, we recommend starting
with at least one full day of training—optimally,
two—incorporating the Communication Skills and
Strategies module and one RealTime Management Situation
(RMS) module. Additional half-day training modules can then
be spaced over time.
